NPR Finds Social Media Builds Loyalty – What About YOU?

Posted on by Ivana S. Taylor

I’m an NPR addict.  That means that just about every time I’m in the car, the radio is set to our local NPR station.  One of my favorite shows is Weekend Edition with Scott Simon.  Today, Scott was talking about their recent “Social Media Survey” and actually read from some of the results — which are included on their blog post.

I’m not sure how much of this is true — but I had this impression that NPR was for “mature” people.  In fact, one of my favorite sayings was the “I know that I’m getting old because I can’t get enough of NPR.”  Well, it appears that one of two things is true; either the NPR audience is getting younger or the NPR audience is technologically progressive, because more than 7,000 NPR listeners follow their favorite personalities on Twitter and Facebook.

By the sound of Scott’s report this morning — they appeared almost surprised at how much social media has not only contributed to their brand equity, but to building customer loyalty.

If you’ve been holding back from using social media as a marketing strategy because you think that your audience isn’t using it — it’s time to do what I did — rethink your perceptions of your audience.

Name: Ivana S. Taylor



About: Ivana Taylor is the publisher of – an online marketing publication that provides marketing strategies that help entrepreneurs and business owners get and keep profitable customers. She is the DIY Marketing expert and book editor for Small Business Trends and a contributing author to AMEX Open Forum. Her strategic consulting firm, Third Force specializes in helping companies find their best customers and be the one they choose – regardless of price. Ivana is the co-author of Excel for Marketing Managers. You can find her on Twitter as @DIYMarketers.