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Category Archives for Customer Service

5 Biggest Customer Survey Mistakes and How to Avoid Them

While customer surveys can be the perfect tool to get feedback on products, delivery, and customer service, a lot of businesses fall short of actually creating effective surveys. Then they wonder why those

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The Future of Small Business: Working With Chatbots (Part 1)

The disruption of small business is closer than you think You might not associate chatbots with small businesses now, but you might soon.  With the exploding rise of user-friendly and inexpensive technology,

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Turn Online Chatter to Online Opportunity with Social Listening

In a recent Twitter chat with Mick Griffin (@MickGriffin) of Brand 24(@Brand24), DIY Marketers discussed the topic of social listening, a necessary tool for any business in the modern era. The chat discussed

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How to Take the Frustration Out of Online Reviews

Is there anything scarier or more upsetting than getting a one-star review online where everyone can see it? Maybe not. But having no online reviews can be just as damaging to your small business. According

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