Author: Paul Comaroto

How to Use Chat to Improve Your Customer’s Experience

You may have heard that we’re in “the age of the customer.” With so many ways for customers to...

Back in 2012, the McKinsey Global Institute (MGI) released a report that predicted social...

Remember when an overstuffed inbox or a full voice mailbox was the biggest source of your...

While studies have shown that remote work has been a boon to society as a happy, healthy,...

As a manager, the ultimate goal is to build a team of productive, engaged employees that support...