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Here’s Why Your Customers (and Google) Want Your Business to Go Mobile If your business isn’t on mobile like yesterday, it needs to be. As Marketing Profs points out, 1.2 billion people, useKeep reading
The disruption of small business is closer than you think You might not associate chatbots with small businesses now, but you might soon. With the exploding rise of user-friendly and inexpensive technology,Keep reading
One of the most interesting developments in customer service is the chatbot. Chatbots are computer programs (bots) that interact with customers through conversation. These programs usually work throughKeep reading
Welcome to the New Age of Customer Service Customer service is a bit more complicated than it used to be. Gone are the days of Yellow Pages. Enter a world with customer service technology like self-serveKeep reading