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Category Archives for Technology

Beyond Mobile Marketing: How to Reach Customers on Every Device

Here’s Why Your Customers (and Google) Want Your Business to Go Mobile If your business isn’t on mobile like yesterday, it needs to be. As Marketing Profs points out, 1.2 billion people, use

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The Future of Small Business: Working With Chatbots (Part 1)

The disruption of small business is closer than you think You might not associate chatbots with small businesses now, but you might soon.  With the exploding rise of user-friendly and inexpensive technology,

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The Future of Small Business: Working With Chatbots (Part 2)

One of the most interesting developments in customer service is the chatbot. Chatbots are computer programs (bots) that interact with customers through conversation. These programs usually work through

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Customer Service Automation: Is it Right For My Small Business?

Welcome to the New Age of Customer Service Customer service is a bit more complicated than it used to be. Gone are the days of Yellow Pages. Enter a world with customer service technology like self-serve

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